GajarX will never ask you to send money to any address for any reason.
If someone asks you to do this, they are trying to scam you and they should be ignored. Report these users to an administrator privately.
GajarX shall not ping user privately, and shall not ask user about account name, password and 2FA at all.
If user met outstanding issues, GajarX support will suggest user to submit a ticket in GajarX official site and expose ticket number only;